Yellx Property Ventures - Tenant FAQ
MAINTENANCE FAQSBelow is a selection of the most common questions, But if you're looking for a full list of FAQ and the option to open a maintenance request use the Maintenance reporting System
Do I have to change the bulbs / smoke alarm or carbon monoxide detector batteries?This is the tenants’ responsibility. We will not replace these unless you advise us within 3 days of moving into the property. If you are conserned about the fire risk in your property. You can get a free home fire risk assessment and advice on fire safety to anyone who might be at risk. Simply call 0800 555815. Further advice and guidance is available at www.manchesterfire.gov.uk The property feels very damp and we have mould, how can we prevent this?• Ventilate the property adequately! We know it can seem silly to open windows when you are trying to heat the property but windows MUST be kept open for a reasonable time throughout the day. The air must be allowed to circulate. • Ensure the property is properly heated – this means keeping heating on low constantly. • Use window vents where fitted • Increase ventilation in the kitchen and bathroom when in use by using your fan or opening the window/door • Ensure your extractor fan is cleaned frequently • Ventilate cupboards and wardrobes • Do not push furniture right up against radiators- this stops heat getting out. • Clean the bathroom properly using anti mould spray For more information see one of the links below: http://www.woking.gov.uk/planning/envhealthservice/housing/condensation http://www.scotland.gov.uk/Publications/2005/05/10103020/30217 The vacuum cleaner is not sucking up properly…Check the bag is not full and there are no blockages. If this does not fix the problem then please contact the maintenance department. The washing machine is not draining/spinning…Do not overload your washing machine. This is the main reason why a lot of the washing machines break down and you may be charged for the repair. Bra underwires can also cause many problems, also item left in pockets, like coins…Contact maintenance. The sink/toilet/bath/shower is blocked…Blockages must be first attended to by the tenant by using a strong drain cleaner and/or plunger. If this does not fix the problem please call maintenance. If it is found that recent debris ie foodstuffs or hygiene items are the cause, you may be charged for this call out. The shower is not working…Firstly establish whether the shower is electric or mains operated (if there is a cord or switch then it is probably electric- CHECK THIS IS ON) Contact maintenance. We can then arrange for the appropriate contractor to be sent. My pipes/boiler is noisy or the radiators are not heating up very well…The radiator may need to be bled. Buy a radiator key from a hardware shop and bleed the radiator- insert key to top end of radiator on triangular knob and turn slightly holding a cloth underneath- this will allow air to be released- you will know when to stop when water begins to drip. Heating not working / The pilot light on my boiler is out…Modern boilers do not have pilot lights but may need to be reset. Most boilers have instructions on the inside panel, follow these to reset it. Generally you need to hold in the reset button, keep pressed in for 5 secs and the boiler could work. If not check the pressure gauge and check whether it is above 1 and green ?? I can smell gas…IMMEDIATELY shut off the gas supply at the meter, extinguish naked flames, open windows, do not use electrical switches ether turning then on or off and call Transco on 0800 111 999 We have a problem with MICE…Mice are a common problem particularly in old tenement blocks. Try to locate where they are coming from and see if the entrance can be blocked up, buy some humane mice poison/traps and keep the property clean and tidy. My lights have all/part gone out or my electric sockets are not working…Locate the fuse box, check if any switches are facing in the opposite direction to the others if so flick on. If the fuse box is old style then contact us as an electrician is probably required. |